Endoscopy Coordinator

Job Description

• Works with internal and external customers to efficiently and accurately enter patients into the hospital system.
• Monitors the physicians and books the patient accordingly.
• Promptly arranging the physician schedules according to their booked Outpatient Department (OPD) and endoscopy appointments.
• Works with internal and external customers to efficiently and accurately enter patients into the hospital system, per departmental policies and procedures.
• Greets patients and pre-registers/registers patients promptly, professionally, and efficiently, per departmental policies and procedures.
• Follows the National Patient Safety Goals regarding patient identification.
• Avoids the use of medical jargon when speaking to patients and families.
• Requests cost estimates and educates the patients about possible financial responsibilities to be addressed upon a visit to the hospital.
• Educates patients about the preparation and guides them through the steps they need to take to perform endoscopy procedures.
• Books anesthesiologists visit and coordinates accordingly before the scheduled procedures.
• Follow up on approval statuses, insurance requests and orders by the physicians on the system.
• Acts as the mediator and coordinator between the nurses, physicians and endoscopy departments
• Explains forms and secures all patient signatures for required documents.
• Ensures that all paperwork is sent to the appropriate departments.
• Aids patient/family in getting to the clinical area.
• Answers phone utilizing proper Departmental standards.
• Speaks to patients/family members using age/culturally appropriate techniques.
• Recognizes potential changes related to ageing and/or stress, (i.e. diminished vision/hearing, decreased stamina, confusion, and intervenes appropriately).
• Contacts physicians or ancillary departments to resolve questions.
• Runs sanction checks on all ordering physicians not currently in doctor master, if necessary
• Communicates with the registration team to make sure the patient is preregistered and or registered properly to not cause any technical challenges.
• Clears the queue list of all request orders about endoscopy procedures.