Director of Laboratory Services & Outreach

Job Description

• Oversees development of Quality Management (QM) plan with Lab Leadership and identifies improvement opportunities.
• Develops a lab-specific dashboard to incorporate elements of American Hospital Dubai's goals of service, quality, growth, cost, and people.
• Oversees Laboratory Quality Improvement (QI) activities and liaises with the Performance Improvement (PI) Department.
• Oversight of the development of policies and procedures that pertain to patient safety and transfusion service functions
• Participates in hospital-wide Quality Improvement (QI) initiatives/committees.
• Promotes a safe working environment in the Laboratory.
• Promotes ethical practices and maintains patient confidentiality.
• Oversees Capital Expenditure (CAPEX) requirements for the Laboratory.
• Evaluates the Laboratory layout and space requirements for maximum efficiency, safety, and standards such as Joint Commission International Accreditation (JCIA), College of American Pathologists (CAP) and the like.
• Supports Laboratory staff at all levels to maintain morale, a proper working environment, and interaction and delegation of management responsibility to supervisory staff.
• Oversees the development of policies and procedures consistent with organizational and accreditation guidelines.
• Formulates a strategic plan for laboratory outreach and marketing of services.
• Manages and directs the Laboratory cost for testing and appropriate staffing, with benchmarking.
• Implements and maintains standards for accreditation.
• Provides input for planning and staffing for Laboratory services in American Hospital Dubai's Clinics.
• Provides educational and developmental opportunities for staff.
• Performs all duties and tasks as per the hospital Code of Conduct and in line with the hospital's Vision and Mission.
• Remains professional at all times and is not involved in any out-of-committee/department discussion regarding policies, data and information obtained within the department and as part of assigned duties.
• Accepts additional duties, within the scope of practice in periods of higher workload, and needs and as assigned by immediate superior.
• Maintains regular working hours as per the employee contract.
• Upholds the hospital values as per the C-I Care Program.
• Promotes and participates in departmental teamwork.