Customer Service Representative (with UAE Hospital experience)

Greets patients and guests in the Reception counter and assists them according to the needs i.e. refer to service area as requested. Register in the comput...

Greets patients and guests in the Reception counter and assists them according to the needs i.e. refer to service area as requested. Register in the comput...

Fursaty

Customer Service Representative (with UAE Hospital experience)

Saudi German Hospital

Healthcare

Posted on 12 Jan, 2024
Expired


Experience

2 – 5 years

Location

Dubai

Qualification

High school diploma or equivalent

Nationality

Unspecified

Gender

Any

Job Sector

Healthcare

Job Type

Full Time

Salary

Unspecified

Vacancies

Unspecified

Job Description

  • Greets patients and guests in the Reception counter and assists them according to the needs i.e. refer to service area as requested.
  • Register in the computer and open files for new patients on the basis of information provided in the Patient Information form.
  • Issue PIN card for new or old patients, as required.Provides receipt and collects payment and refer patient to the next area of service.
  • Provides information to customers as to prices, facilities, doctors and visiting professors program.
  • Inform ER Nurses regarding the patients and Distributes patients to ER doctors ensuring there is no overloading and taking into consideration patient’s request for a specific doctor.
  • Handles cash payments and deposit it to the General Cashier before end of every shift.
  • Documents all transactions and summarizes with accuracy daily cash receipts and receipt cancellations.
  • Reports to his/her immediate Supervisor any incident or requirement needing immediate assistance without leaving the Reception Area.
  • Performs other duties as may be delegated by the Receptionists’ Supervisor and/or Customer Service Manager.

Job Skills

  • UAE hospital/clinic experience is MANDATORY

Job Location

Dubai

Saudi German Hospital

Saudi German Hospital

  • Company category
    Healthcare
  • Employees
    51-200
  • Location
    Dubai, United Arab Emirates

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