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Continuously builds and shares knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed, and shares knowledge.
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Identifies and understands real needs and expectations of clients in a professional manner, and shares with relevant team members.
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Responds to client complaints in a timely and effective manner and provides feedback on progress.
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Keeps clients updated with relevant and accurate information and involves them in decisions that affects them.
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Focuses on consistently delivering a positive client experience.
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Completes tasks in accordance with set procedures and guidelines.
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Takes care to perform all tasks precisely and accurately to minimise errors.
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Identifies and reports non-compliance to relevant stakeholders, constructively.
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Continuously evaluates quality of own work and provides feedback on progress.
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Delivers on work outputs with high level of energy, focussed effort and pace.
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Remains professional and focussed on attaining results despite obstacles and setbacks.
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Builds positive working relationships with immediate colleagues.
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Handles conflict calmly and contributes to find a way forward.
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Demonstrates openness to diverse views and opinions.
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Demonstrates empathy by trying to understand the feelings, needs, concerns and/or emotional state of others.
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Identifies and utilises networks within own work environment.
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Aligns individual behaviour to support and meet team goals.
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Proactively and respectfully shares all relevant viewpoints with others and seeks their input.
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Clarifies and understands own role and responsibilities within the team.
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Recognises, appreciates and respects individual differences.
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Actively participates and builds a positive team spirit.
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Identifies and responds effectively and tactfully in a sensitive or difficult situation.
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Confronts and defuses difficult situations/conflict in a non-judgemental manner.
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Identifies and reacts appropriately to non-verbal cues Recognises and is aware of own biases and emotions and their effects on self and others.
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Effectively manages own feelings, guards against inappropriate displays of emotions.
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Listens attentively, considers and responds appropriately to the feelings and attitudes of others.
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Remains focussed under pressure and perseveres despite setbacks and obstacles to fulfil work outputs.
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Provides comprehensive and diligent orthopedic care to all assigned patients, including pre- and post-operative
