Receptionist

Job Description

• Welcome and assist patients and visitors in a professional and friendly manner.
• Manage front-desk operations, including patient registration and appointment scheduling.
• Answer and manage incoming phone calls, emails, and patient inquiries.
• Register new and existing patients and maintain accurate patient information.
• Schedule, confirm, reschedule, and cancel appointments as required.
• Coordinate with doctors, nurses, medical staff, and other departments regarding patient appointments and services.
• Handle patient check-in and check-out procedures.
• Manage patient files, medical records, and required documentation while maintaining confidentiality.
• Provide information regarding hospital/clinic services, departments, timings, and procedures.
• Coordinate with the billing/insurance team regarding payments, insurance details, and approvals when required.
• Follow up on pending appointments, reports, referrals, or other patient-related requirements.
• Maintain a clean, organized, and professional reception area.
• Handle patient concerns professionally and escalate complaints to the appropriate department or supervisor.
• Follow hospital policies, procedures, and patient confidentiality requirements.
• Perform general administrative and clerical duties as assigned.