Pharmacy Team Lead

Job Description

• Facilitates ROTA scheduling to ensure smooth operational planning.
• Oversees nursing inquiries and effectively addresses complaints to maintain a positive environment.
• Supports the achievement of Clinical Key Performance Indicators (KPIs).
• Conducts training process for new staff members.
• Takes charge of day-to-day operations in the absence of senior staff for seamless continuity.
• Provides valuable support in inventory management to optimize resource utilization.
• Reviews physician’s orders and prescriptions to ensure the appropriateness of drug therapy and prescriptions are dispensed, per prescribers’ intentions.
• Monitors patient medication profiles to prevent drug interactions and allergic and adverse drug reactions. 
• Provides drug information, on the proper use of medication and communicates with prescribers, nurses, and other staff.
• Inputs physician’s medication orders into Pharmacy Patient Medication Profile and maintains this profile and related records. this is applicable only during system downtime and in exceptional cases where verbal orders have been accepted. 
• Performs patient teaching functions on appropriate use of medications, non-prescription medications and/ or over-the-counter drugs. Assist in providing a symptom assessment leading to over-the-counter medication provision and lifestyle advice for community-based health concerns. 
• Adequately Inform patients and the public about the side effects of medication. In addition, to monitor such unwanted effects and their consequences in collaboration with other health care professionals and the appropriate authorities. 
• Supervises Pharmacy technicians and other support staff in the performance of assigned duties.
• Registering all Controlled Drugs (CD) and Semi-Controlled Drugs (SCD) dispensed prescriptions in the corresponding Dubai Health Authority Register Book.
• Monitors and oversees that the Pharmacy is kept in a neat, clean and orderly fashion.
• Medication stock levels are maintained at both the Pharmacy and Ward levels. 
• Medication storage and drug administration inspected to ensure it is in line with laid down standards. 
• Ward stock charged monitored Stock is ordered, received, and issued according to American Hospital Dubai's stock management principles.
• Excess, expiry and obsolete stock is managed.
• Manages stock returned for credits and outstanding orders.
• Follows up on defective products. 
• Establishes Inter-hospital stock transfers that are controlled for doctor / ward-specific medication needs.
• Participates in Inventory according to American Hospital Dubai's policy twice a year. 
• Participate in cycle count as part of inventory management. this includes an investigation of stock variances. 
• Dispenses medications with proper labelling and instructions regarding the usage, dosage and information on side effects as well as precautions. 
• Ensures that medication stock levels are maintained at both Pharmacy and Ward levels according to American Hospital Dubai's stock management principles.
• Conducts inspections of medication storage and drug administration to ensure it is in line with laid down standards. 
• Generates controlled/semi-controlled/narcotic drug reports and submits them as per Ministry of Health regulations. 
• Documents incident reports and adverse drug reactions when needed and required in line with American Hospital Dubai's policies. 
• Ensures that the patient billing process is adhered to.
• Processes cash and card transactions in line with  American Hospital Dubai's finance policy.
• Participates in Drug Utilization Review programs and contributes to quality processes within the department.
• Demonstrates professional ethics and competence in all performance output areas according to Dubai Health Authority's code and conduct. 
• Ensures that confidentiality of patient information is maintained and adheres to the code of ethics of the profession. 
• Plays an active role in prevention, detection and resolution of drug-related problems.
• Provides drug-related information to doctors, hospital staff and patients.
• Ensures that client expectations are met and that quality client service principles are maintained.