Patient Relations Officer - UAEN

Job Description

• Receives and responds to customers and guides them for the process to be followed.
• If new patient registration forms to fill and ask for insurance original card checking for the expiry date, photo and name) and if it is whether be accepted or not.
• Fill the claim form by their name, card number and date of medical service.
• If old patient, asks for his/her pt. ID and call for his/her file in the MRD.
• Updates all customers with the required information or status.
• Take appointments for doctors and schedules patients.
• Processes bills (if assigned) and assists the customers with the relevant information.
• Collect reports from different departments.
• Liaisons with the Department of HIM for patient files.
• Co-ordinate with insurance, billing, admissions and discharge departments.
• Acts as a link between the physicians and patients.
• Handles the console and transfers and attends to telephone calls and enquiries.
• Records all customer feedbacks and updates the supervisor.
• Maintains a congenial work environment for customer satisfaction.
• Performs any other jobs assigned by the superior as per exigencies of work.
• Participate in Hospital/Medical Center quality program and be a member of quality committees if chosen.
• Exercise good judgment and maintain confidentiality in maintaining critical and sensitive information, records, and reports.
• Actively participate in the Hospital / Medical Center’s on-going Patient Safety and Quality Improvement Programs and other In-Service Training Programs.
• Act as a translator if needed.
• Perform other duties and tasks assigned by the Head of Department scope of job.