Patient Relations Executive

Job Description

• The Patient Relations Officer serves as liaison between patients and the hospital and is available whenever her or his assistance is needed.
• Visits patients on admission and on request any time during working hours.
• The Patient Relation Officer is responsible for managing the hospital’s patient complaint process.  
• Maintains professional standards of Patient Relations Programs.
• Handles and follow-up on patient complaints depending on the level of complainant.
• Handles tours for visitors and guests.
• Performs other duties as assigned by the Patient Relations Officer In Charge
• Under the supervision of the Head of the Department, performs interpreting/transliterating services of oral or written communications between English and Arabic.
• Provide interpreting/ transliterating services for patients, employees and other individuals for meetings, interviews, telephone calls, etc. including one to one and group settings.
• Oversees admission for all inpatient from E.R