Patient Happiness Executive

Job Description

• Perform his / her duties as per NMC guiding principles and model of care, DHA regulation and other regulatory authorities, accreditation body.
• Provides care in a non-judgmental, non-discriminatory manner that is sensitive to the adult or elderly patient’s and family’s diversity, preserving their autonomy, dignity and rights.
• Provide culturally appropriate patient focused nursing care.
• Applies & ensures the international patient safety goals throughout the patient journey and care process.
• Respects patient and applies patient family rights throughout the patient care, with empathy, emotional stability.
• Educates and informs patient on the care process and other relevant information within her scope of practice.
• Conducts an individualized patient screenings, assessment, prioritizing the data collection as per the scope of practices.
• Performs appropriate treatments as ordered by physician in an accurate and timely manner.
• Performs therapeutic nursing interventions as per the doctor’s order such as nebulization, insertion of rectal suppository and assist doctors for the child immunization.
• Work closely with doctors to keep patients and their family members updated on test results or treatment recommendations.
• Facilitate and assist in diagnostics, and Collects specimens, instructs patients on specimen collection, transport them and ensure that results are obtained, acknowledged by the doctor.
• Performs clinical nursing procedures, and general therapies and interventions, and treatments as per the scope of practice, hospital policy.
• Administers medication as per rights, adheres to medication management process, indent, labeling, storage, appropriateness review. (APPLICABLE TO ONLY RN).
• Maintain hygiene of the unit by adhering to Sterilization and Disinfection Policy. And adhere to the infection control policies and procedures.
• Adhere to principles of infection control for infectious cases, documents in notification form, infection control log and other relevant documentation as per policy.
• Assure proper consent for patients when applicable as per hospital policy.
• Provides individualized patient/family education customized to the adult or elderly patient and his/her family.
• Documents patient assessment findings, physical/psychosocial responses to nursing intervention.
• Documents relevantly, legibly and precisely as per the documentation policy both in HIS and manual records as appropriate.
• Collaborates with all disciplines, support services and others concerned to deliver the best possible care for the patient.
• Addresses / escalates concerns to the immediate supervisor and ensures that it is resolved.
• Utilizes resources appropriately and efficiently ensuring cost effectiveness.
• Maintains inventory – drugs, including controlled, consumables and supplies, participate in product evaluation whenever necessary.