Patient Experience Executive

Greets patients or their families and finds out the nature of their enquiry. Provides information to assist patients or refer them to appropriate contact, ...

Greets patients or their families and finds out the nature of their enquiry. Provides information to assist patients or refer them to appropriate contact, ...

Fursaty Careers
Fursaty Careers
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Patient Experience Executive

NMC Hospital

Healthcare

Posted on 20 May, 2025
Apply before 18 Jun, 2025
apply now

Experience

2 – 5 years

Location

Abu Dhabi

Qualification

Bachelor's Degree

Nationality

Unspecified

Gender

Any

Job Sector

Healthcare

Job Type

Full Time

Salary

Unspecified

Vacancies

Unspecified

Job Description

  • Greets patients or their families and finds out the nature of their enquiry.
  • Provides information to assist patients or refer them to appropriate contact, either in the organization or
  • elsewhere.
  • Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
  • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
  • Communicates all information to Floor Supervisor on daily basis.
  • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by
  • providing a friendly environment.
  • Provides Information about medical insurance coverage to patients and check the same diligently before
  • sending the patient to the doctor.
  • Investigates patient/visitor concerns and implements appropriate courses of action.
  • Keeps accurate records of discussions or correspondence with customers.
  • Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster.

Job Skills

  • Preferably a graduate in any discipline.
  • Minimum 1-year experience as a receptionist in a patient focused environment and operation of multi-line
  • switchboard system is preferable. Interest to work in a Hospital related environment.
  • Proficient technology application skills; Basic MS Office (Word, Excel, & Power point) MS Outlook & Internet explorer skills.
  • Must have an exceptional interpersonal skills, maturity, good judgment and be capable of communicating in a
  • professional manner with diverse range of individuals; superior phone etiquette skills
  • Patient focused; service oriented; patient & understanding.
  • Efficient organizational skills; ability to handle multiple responsibilities under pressure while maintaining  composure
  • Ability to work independently with minimal supervision.
  • Reliable, punctual, dependable, and responsive.
  • Excellent command of oral and written English. Arabic language advantageous/desirable but not essential.

Job Location

Abu Dhabi

apply now
NMC Hospital

NMC Hospital

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