Patient Advocate Officer

Job Description

• Advocates for patients' rights and ensures their voices are heard in decision-making processes.
• Serves as the primary point of contact for patients, addressing concerns and complaints with empathy and professionalism.
• Investigates and resolves patient complaints in a timely manner, ensuring root cause analysis and service recovery strategies are effectively implemented.
• Maintains detailed records of patient interactions and follow-up actions.
• Conducts and analyzes patient surveys to identify trends and areas for improvement.
• Works closely with the Press Ganey team to collect and analyze patient feedback data.
• Collaborates with the continuous improvement team to develop data-driven solutions for enhancing patient care.
• Monitors key performance indicators (KPIs) related to patient satisfaction and advocates for necessary changes.
• Leads or supports quality improvement projects aimed at streamlining workflows and addressing operational challenges.
• Works closely with cross-functional teams, fostering collaboration between clinical and administrative departments.
• Ensures alignment with organizational goals and healthcare standards.
• Provides training sessions for staff on patient advocacy, communication skills, and service recovery techniques.
• Promotes a culture of patient-centered care within the organization.
• Travels between the Hospitals and Satellite Clinics if needed.
• Interacts with patients, families, clinical staff, and administrative teams if needed.