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Greet patients, direct them to the appropriate departments, and provide routine information about the hospital as needed.
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Handle telephone inquiries from patients and relay messages to the respective doctor or nurse for callbacks.
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Manage appointments, including handling no-shows, rescheduling patients, and confirming bookings.
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Register new patients and ensure that the records of current patients are accurate and up to date.
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Provide patients with information regarding medical insurance coverage and collect payments or co-payments based on insurance eligibility.
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Issue claim forms to patients requesting reimbursement.
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Facilitate daily cash collection, including credit card slips and cheque deposits, ensuring accurate and timely processing at the designated location within the hospital premises, in adherence to financial protocols.
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Maintain up-to-date knowledge of the Hospital Information System, clinic schedules, appointment durations, doctors’ duty rosters, and procedures for booking appointments.
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Perform duties related to patient handling, telephone calls, cash management, and back-office work as assigned in the duty roster.
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Check emails daily and respond to inquiries promptly and professionally.
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Ensure all operations are conducted in accordance with the hospital’s policies and procedures.
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Contribute to team efforts by accomplishing related tasks as required and maintain a safe, clean reception area in compliance with established procedures, rules, and regulations.
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Participate actively in hospital training programs.
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Handle patient complaints in a structured, timely, and professional manner that is courteous, respectful of privacy, and aimed at identifying and resolving issues to continuously improve departmental services.
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Follow the duty schedule assigned by the team leader or supervisor, including shifts based on departmental needs.
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Strictly adhere to NMC regulations and hospital policies, particularly those related to infection control, patient safety, and JCI standards.
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Support continuous quality improvement by participating in and contributing to quality assurance activities within the department.
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Demonstrate effective interpersonal skills in interactions with staff, colleagues, and management.
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Maintain confidentiality of patient and staff information at all times.
