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Greet patients, direct them to the appropriate departments, and provide routine information about the hospital when necessary.
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Handle telephone inquiries from patients and relay information to the respective doctor/nurse for callbacks.
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Manage appointments, including handling no-shows, rescheduling patients, and confirming appointments.
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Register new patients and ensure current patient records are up-to-date.
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Provide information about medical insurance coverage to patients and collect payments or co-payments based on insurance eligibility.
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Provide claim forms to patients who wish to claim reimbursement.
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Facilitate daily cash collections, credit card slips, and cheque deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift in adherence to finance protocols.
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Maintain knowledge of the Hospital Information System, clinic schedules, appointment durations, doctor duty rosters, and procedures for booking appointments.
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Perform duties involving patient handling, telephone calls, cash management, and back-office work as outlined in the duty roster.
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Check emails daily and respond to queries in a timely manner.
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Ensure that operations are conducted in accordance with hospital policies and procedures.
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Contribute to the team’s efforts by accomplishing related tasks as needed and maintain a clean and safe reception area by following procedures, rules, and regulations.
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Participate in hospital training programs.
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Address complaints in a structured, timely, and professional manner, ensuring they are handled with courtesy, respect, and privacy, in order to identify issues and continually improve department services.
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Follow the duty schedule assigned by the team leader/supervisor, which may include working various shifts as required by the department.
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Strictly adhere to NMC regulations and policies, particularly those related to infection control, patient safety, and JCI standards.
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Support continuous quality improvement and participate in quality assurance activities for the service.
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Utilize effective interpersonal skills when interacting with department staff, colleagues, and management.
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Maintain patient and staff confidentiality.
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Maintain high standards of data accuracy and ensure compliance with privacy regulations.
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Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
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Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.
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Issue bills and invoices for any outstanding balances, including co-pays, deductibles, or non-covered services.
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Provide patients with detailed statements and assist them in understanding their charges and payment options.
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Collect co-pays, deductibles, and outstanding balances at the time of service.
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Ensure that billing practices comply with legal and insurance requirements.
