Patient Admin Executive

Job Description

• Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.

• Provide hospital information and answer patient queries.

• Complaints are addressed and forwarded to the assigned team timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.

• Manage VIP patients accordingly.

• Ensure patients have an overall good patient experience.

• Liaison between departments when required.

• Manage the reception and waiting areas.

• Handles telephone enquiries and directs queries accordingly.

• Work according to the scheduling of the department to ensure operational coverage.

• Maintain quality service by ensuring quality customer service standards, identifying trends & recommending process improvements.

• Support marketing events, being a point of contact for potential new patients.

• Supporting corporate patient experience initiatives.

• Working closely with the Quality Department and provide applicable data for KPIs.

• Ensure Patient Experience as per the complaints management policy.

• Strictly adheres to NMC’s regulations and policies especially those related to infection control,  patient safety & JCI.