Patient Admin Executive

Job Description

• Collect cash daily from various cash counter cashiers based on the Hospital Information System (HIS) reports.

• Prepare bills and receipts for cheques and cash received from patients, insurance providers, and corporate companies.

• Collect cash and cheques from patients and coordinate with the Accountant – Cash & IOU on a daily basis.

• Compile and analyze financial information to prepare entries to accounts, such as general ledger accounts, and document business transactions.

• Match bills and reconcile cheques received from insurance companies, tally bill-wise settled amounts, and follow up on pending claims with insurance companies (Accounts Assistant – Receivables & Resubmissions).

• Issue invoices and bills, and send them to customers through various channels such as mail and email.

• Greet patients and clients, identify the nature of their visit, and direct them to the appropriate individual or department. Provide routine hospital information as needed.

• Handle phone inquiries from patients and other callers; assess the urgency of inquiries, refer calls appropriately, and schedule appointments when necessary.

• Register patients in the Hospital Information System (HIS).

• Participate in hospital training programs.

• Verify the accuracy of final bills by checking data input in the accounting system (HIS).

• Issue customer account statements periodically or upon request.

• Send payment reminders and follow up with customers regarding outstanding balances as assigned.

• Handle complaints in a structured, timely, and professional manner that is fair, courteous, and respectful of privacy, with the aim of identifying issues and continuously improving departmental services.

• Maintain strict confidentiality in accordance with hospital policy. Do not access, disclose, copy, remove, use, or share confidential hospital information without proper authorization or unless it is required for the fulfillment of assigned duties.

• Perform other duties as assigned by the Head of Department, within the scope of the employee’s role and responsibilities and as required by business needs.