Patient Access Executive

Job Description

• Ensures that all complaints as expressed by the hospital stakeholders-patients & family, doctors, and staff, as well as the corrective / preventive actions undertaken are properly recorded and referred to the Duty Officer and /or the Patient Services Manager in a prompt and timely manner.
• Maintains an updated and accurate record of relevant documents including relevant telephone numbers list in the Clinic/ Department.
• Receives, sorts and distributes mails, memos and other correspondence to appropriate department
• Receive the memos, announcement, and other communication and coordinate with colleagues accordingly; post the announcement in the notice board for a certain period if needed.
• Assists the Patient Services Manager / Duty Officer in effectively planning the staffing requirements and performance improvement in all clinics and departments.
• Notifies and secures the approval of the Patient Services Manager for requests for leaves, changes of duties, requests for transfers, resignation, etc.
• Assists in training new employees on the proper billing for the insurance claims, answering the phones, greeting patients and other work-related procedures.
• Ensures adequacy of material resources and stationary requirements in the Clinic/ Department. Prepares the weekly requisitions for the above and receive the same from the Purchasing Store.
• Performs projects and assignments as delegated from Patient Services Manager as needed
• Participates in the quality improvement activities of the hospital