MRD Manager

Job Description

• Reviewing and confirming accuracy of data in all patients’ document before releasing to the patient or authorized relative as releasing documents is one of his responsibilities.
• Developing programs in collaboration with T.Q.M. Manager and monitoring tools such as: Morbidity and mortality; deficient files, etc.
• Plans, monitors, and participates in hospital health awareness to promote health and the image of the Saudi German Hospital internally.
• Utilizes his/her academic expertise, knowledge and experience to implement, monitor and plan for MRD quality improvement activities.
• Monitors and evaluates the quality of services provided in Medical Records Department and participates in the planning and execution stages of implementing recommendations.
• Participates in the preparation of Quality Improvement Yearly Plan and Quarterly Report for monitoring and evaluation of indicators, collecting data, and coordinating with the T.Q.M. Manager.
• Monitors and directs work team members’ performance in relation to handling and follow-up of their duties and responsibilities.
• Evidence of Patient Education under multi-disciplinary approach to patient care.
• Resolution of issues through continuous Quality Improvement Programs and in collaboration with Total Quality Management Department.
• Ensures the implementation of department’s shared mission, vision, goals, objectives, policies, procedures, and work standards for the operation of the department.
• Managing customer complaints and issues relating to Medical Records Department.
• Depending on the nature and level of complainant, handles, follow-up, monitors, and evaluates all customers’ complaints and suggestions in coordination with department and service concern and provides feedback to originators and higher management.
• Depending on the complexity and nature of the subject, may contribute to the health promotional services by writing articles relating to healthcare awareness, technical competence.
• Plans, monitors, and participates in the in-service professional training of new employees and MRD Personnel as part of employees’ development in collaboration with SGH Academy.
• Generates various statistical reports such a monthly reports, accountability reports, business and operating plans, manpower allocations and expenditure budgets relating to his/her department.
• Responsible to ensure SG Hospital customers receive the highest level of service exceeding their expectations by handling all MRD related complaints up to the satisfaction of the customers.
• Calling randomly SGH customers that have just done business with SGH to determine their level of satisfaction assuring that their dissatisfactions are being taken cared of.
• Designing and implementing best practices throughout the Medical Records Department.
• Schedules and assigns work processes and other special projects to meet project schedules; analyzes plans for potential problems.
• Resolves the most complex customer service inquiries and complaints;
• Answers the telephone and responds to clients’ questions objectively.
• Creates, maintains, and monitors computerized files, databases and directories; conducts record searches and prepares statistical work sheets and other required documents; audits documents, verifies accuracy and ensures compliance with applicable regulations;
• Compiles a variety of narrative and quantitative reports and correspondence; identifies data sources; gathers and evaluates data; devises procedures for data collecting, tracking and reporting systems; designs and maintains record keeping systems using complex computer software to produce documents;
• Designs and prepares operational manuals related to his/her department; prepares correspondence on procedural or informational matters.
• Participates in the development and implementation of department programs, systems, procedures and methods of operations, including computer-based systems.
• Fosters employee empowerment in the delivery of services.
• Attends the Steering Committee Meetings on daily basis and carries out implementation of related points discussed in the Steering Meetings.
• Carries out collaborative functions including but not limited to:

1. Implementation of programs aimed at improving communication with customers, efficiency in customer service operations, and revenue recovery.
2. Participating in the selection of personnel to be assigned, supervised, and evaluated in his/her department.
3. Assisting in the design and implementation of motivational programs; facilitates staff training; and professional development relating to customer services in the coordination Academy.
4. Approving of the Department duty roster for the staff ensuring full staff coverage.
5. Set as example for colleagues to follow in reporting to duty and completing all assigned jobs on time.
6. Calls for regular meeting with staff to discuss work-related issues; identify barriers to improve the service; and establish better communication.
7. Attends to daily Steering Committee and other related meeting representing Medical Records Department.
8. Evaluates staff assigned in the department on regular basis and conducts counseling to poor performing staff.
9. Reports to the higher management day to day performance and problems encountered for trouble-shooting and decision-making.
10. Responsible for the department’s budgeting, planning, implementation, monitoring, and evaluating performance.
11. Performs other jobs required by higher management to effect efficient service.