Director of Operations

Job Description

Planning and Forecasting

• Maintain budgets for the allocated department under him/her and extra-curricular activities necessary to enhance the hospital image and achievements.
• Plans other activities contributory to the goals, mission, and vision.
• Ensure daily rounds of the Hospitals and reporting to COO & coordinate with concern department to fix the same & always ensure the hospital is best of looks at any given time.
• Establishing 5 Star Hospitality cultural with concern department allocated to him/her.
• Ensure proper Audit & Record are verified for outsourced service before any payments made to them.
• No Personal benefits to be availed from any outsourced suppliers with whom we are working.
• Ensure the Car parking area in good condition and maintenance is kept as high standard.

Organizing

• Organizes all materials, facilities, personnel and other resources necessary to run the hospital operations for allocated department.

Directing

• Supervises allocated department reporting under him/her by conducting regular inspections (or making departmental visits) and receiving endorsements or regular reports from the departments.
• Issues directives necessary to carry out daily business operations.
• Establish new or modification of policies and procedures in the objective of improving the system taking in consideration all advises and programs of the hospital-wide QPS Department.
• Provide Support to all Internal department for organizing events Indoor & Outdoor

Controlling

• Monitors allocated department under him/her activities ensuring high quality services, correction of errors to avoid repetition of the same mistakes.
• Implements rules and regulations; policies and procedures making sure implementation is effectively carried out by all staff. Ensures policies and procedures are in place for references.
• Utilizes effectively all the resources such as: manpower, finance, materials, physical facilities and space to ensure efficient results, well balanced work and safety environment.
• Establishes a good system for the careful, economical, and efficient utilization of resources.
• Prevents misuse of Hospital facilities and Assets.
• Ensure proper reporting system are in place for repair & maintenance of any hospital assets.
• Ensure any movement of Fixed Assets are controlled and highlighted to Fixed Assets Officer & approval from COO.
• Report to prevent and cope-up with fire, theft, and unexpected disasters within the hospital premises.
• Records are properly maintained and safeguarded and treated as confidential.

Decision-Making

• Represents the higher management in all its undertakings with appropriate information given to COO for full awareness.
• Takes decision for any administrative issues in consultation with the COO.
• Implements hospital compliance of all government rules and regulations, legal and ethical issues, and other statutory requirements in collaboration with Government and Legal Affairs Directorates.

Communicating

• Reports to the Higher Management (COO) all administrative issues and decision-makings for their support and awareness.
• Facilitates daily communications for the hospital to both internal and external organizations and clients.
• Attends inter-departmental and departmental meetings to get majority feedback, suggestions, decision-makings including but not limited to medical meetings.
• Provides leadership for quality services through: monitoring quality practices, professional and technical advisory; and collaborating closely with QPS team.

Implementing

• Work closely with hospital’s Steering Members for the day to day operations.
• Creates a favorable organizational climate in resolving major organizational conflicts, and promotes high employee morale job satisfaction.

Evaluating/Assessing:

• Attend Steering Committee Meeting and other administrative meetings scheduled from time to time to assess overall situations.
• Evaluates/assess all services in developing and improving the quality and range of services, facilities, and protocols for efficient hospital operations in collaboration with QPS Department.
• Promotes a positive image of the hospital and develops good public relations with the government and private sector officials and the community at large.
• Takes active interest in upgrading personal professional competence to keep him abreast of the current administrative techniques and practices.
• Performs other functions that may be designated by the Regional CEO & COO.