Customer Service Representative (with medical field experience only)

Job Description

• Greets patients and guests in the Reception counter and assists them according to the needs i.e. refer to service area as requested.
• Register in the computer and open files for new patients on the basis of information provided in the Patient Information form.
• Issue PIN card for new or old patients, as required.Provides receipt and collects payment and refer patient to the next area of service.
• Provides information to customers as to prices, facilities, doctors and visiting professors program.
• Inform ER Nurses regarding the patients and Distributes patients to ER doctors ensuring there is no overloading and taking into consideration patient’s request for a specific doctor.
• Handles cash payments and deposit it to the General Cashier before end of every shift.
• Documents all transactions and summarizes with accuracy daily cash receipts and receipt cancellations.
• Reports to his/her immediate Supervisor any incident or requirement needing immediate assistance without leaving the Reception Area.
• Performs other duties as may be delegated by the Receptionists’ Supervisor and/or Customer Service Manager.