Customer Care Executive - UAEN

Makes patients and their families feel welcome in the hospital. Exhibits care and service with empathy. Provides personalized service by identifying regula...

Makes patients and their families feel welcome in the hospital. Exhibits care and service with empathy. Provides personalized service by identifying regula...

Fursaty Careers

Customer Care Executive - UAEN

NMC Hospital

Healthcare

Posted on 05 Dec, 2024
Apply before 31 Dec, 2024


Experience

2 – 5 years

Location

Abu Dhabi

Qualification

Bachelor's Degree

Nationality

Unspecified

Gender

Any

Job Sector

Healthcare

Job Type

Full Time

Salary

Unspecified

Vacancies

Unspecified

Job Description

  • Makes patients and their families feel welcome in the hospital.
  • Exhibits care and service with empathy.
  • Provides personalized service by identifying regular patients, greeting patients by name and maintains their details.
  • Maintain the Key Result Areas (KRAs) / Key Performance Indicators (KPIs) related to each section as describing in details in “Orientation Checklist” in the appendices.
  • section Arranges for an interpreter as needed.
  • Recognizes patients in need of immediate medical attention and activates appropriate response systems.
  • Facilitates communication between Front Office Executives and patient/customer and other members of the health care discipline.
  • Coordinates customer care services beyond the reception area.
  • Relays feedback from patients and their families to the Front Office In Charge.
  • Greets patients and their families and enquires about the nature of their visit / call and implements appropriate course of action.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Maintains operations by following policies and procedures, reporting needed changes to the Customer Relations Manager.
  • Contributes to team effort by accomplishing related results as needed
  • Competence is demonstrated in all performance output areas
  • Meet patient and customer expectations and maintain quality service principles 
  • Manages complaints in a time sensitive manner 
  • Document and resole complaint where applicable 
  • Participate in Quality Improvement projects
  • Company values are demonstrated in behaviour
  • Participates in educational programs, in-service meetings and trainings as directed 
  • Attends meetings as required

Job Skills

  • Ability to manage difficult patient situations by responding promptly to their needs, soliciting feedback to improve service, and addressing requests for assistance or service.

  • Ability to provide compassionate care that respects patients' cultural preferences and values.

  • Ability to review procedures and implement new models of service delivery to meet the needs of patients, customers, and organizational requirements.

  • Ability to work autonomously with minimal supervision as well as within a team in a complex clinical setting.

  • Administrative Skills: Attention to detail, good telephone etiquette, strong teamwork, stress management, and effective time management skills.

Job Location

Abu Dhabi

apply now
NMC Hospital

NMC Hospital

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