Clinic Supervisor

Liaise with the IT department in addressing and “troubleshooting” iConnect operational issues as they present. Monitors cash outstanding/No sho...

Liaise with the IT department in addressing and “troubleshooting” iConnect operational issues as they present. Monitors cash outstanding/No sho...

Fursaty Careers

Clinic Supervisor

American Hospital

Healthcare

Posted on 26 Apr, 2024
Apply before 26 May, 2024


Experience

2 – 5 years

Location

Dubai

Qualification

Bachelor's Degree

Nationality

Unspecified

Gender

Any

Job Sector

Healthcare

Job Type

Full Time

Salary

Unspecified

Vacancies

Unspecified

Job Description

  • Liaise with the IT department in addressing and “troubleshooting” iConnect operational issues as they present.
  • Monitors cash outstanding/No show/Employer details report on a daily basis. Investigates all accounts of patient walkouts, and late charges entries.
  • Provides cashier training to reduce cash outstanding episodes.
  • Works collaboratively and effectively with the finance department and other hospital staff to reduce cash outstanding. 
  • Liaises with the Insurance Department to resolve registration errors.
  • Arranges the monthly schedule of the reception, switchboard, porters and Patient Relations Executives of clinics without Clinic Managers.
  • Organizes the master schedule of all Patient Relations staff to ensure adequate coverage of the clinics.
  • Reassigns Patient Relations Executives to cover clinic areas in times of illness or vacations in collaboration with the floor leaders under the supervision of the line manager of clinic operation. 
  • Participates in the interview of the new Patient Relations Executive.
  • Ensures that all Patient Relations Staff are proficient in “Down Time Procedure”.
  • Performs all duties and tasks as per the hospital Code of Conduct and in line with the hospital's Vision and Mission.
  • Remains professional at all times and is not involved in any out-of-committee/department discussion regarding policies, data and information obtained within the department and as part of assigned duties.
  • Accepts additional duties, within the scope of practice in periods of higher workload, and needs and as assigned by the line manager. 
  • Maintains regular working hours as per the employee contract.
  • Adheres to the hospital values as per the C-I Care Program.
  • Promotes and participates in departmental teamwork.
  • Promotes a “blame-free” culture of transparency with a friendly and open working environment for all employees.

Job Skills

  • Bachelors Degree
  • Preferably five (5) years of experience out of which two (2) years are in supervising staff
  • Advanced level in Microsoft Office (Word, Outlook, Excel, PowerPoint, etc.)
  • Exposure to/experience with customer service principles
  • Excellent English verbal/written communication skills in Arabic & English  
  • Computer literacy (in Cerner System) and efficiency
  • Comprehensive knowledge of hospital services
  • Adequate knowledge of Medical Terminology

Job Location

Dubai

apply now
American Hospital

American Hospital

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