Clinic Supervisor

Job Description

• Liaise with the IT department in addressing and “troubleshooting” iConnect operational issues as they present.
• Monitors cash outstanding/No show/Employer details report on a daily basis. Investigates all accounts of patient walkouts, and late charges entries.
• Provides cashier training to reduce cash outstanding episodes.
• Works collaboratively and effectively with the finance department and other hospital staff to reduce cash outstanding. 
• Liaises with the Insurance Department to resolve registration errors.
• Arranges the monthly schedule of the reception, switchboard, porters and Patient Relations Executives of clinics without Clinic Managers.
• Organizes the master schedule of all Patient Relations staff to ensure adequate coverage of the clinics.
• Reassigns Patient Relations Executives to cover clinic areas in times of illness or vacations in collaboration with the floor leaders under the supervision of the line manager of clinic operation. 
• Participates in the interview of the new Patient Relations Executive.
• Ensures that all Patient Relations Staff are proficient in “Down Time Procedure”.
• Performs all duties and tasks as per the hospital Code of Conduct and in line with the hospital's Vision and Mission.
• Remains professional at all times and is not involved in any out-of-committee/department discussion regarding policies, data and information obtained within the department and as part of assigned duties.
• Accepts additional duties, within the scope of practice in periods of higher workload, and needs and as assigned by the line manager. 
• Maintains regular working hours as per the employee contract.
• Adheres to the hospital values as per the C-I Care Program.
• Promotes and participates in departmental teamwork.
• Promotes a “blame-free” culture of transparency with a friendly and open working environment for all employees.