Client Engagement Agent - Emirati

Job Description

• Attend to all incoming telephone calls promptly, efficiently and in a professional manner
• Schedule appointments according to set procedures and policies
• Document all interactions and activities relevant to the call and uses appropriate Wrap-up code
• Conduct all outbound calls in an efficient, effective and professional manner
• Transfer calls correctly to the appropriate staff and/or extensions as needed and required
• Inform and provide information regarding MCME hospitals and clinics, departments, physicians, directions and available services
• Document all complaints and report all incidents to the Contact Centre Supervisor in a timely manner to ensure continuous improvement of own services as well as the services of the contact centre